Information about our practice
We are committed to delivering quality and excellence, and have systems to ensure that we deliver this service consistently. Our patients are very important to us, and we welcome your views.We will discuss your treatment with you and agree a treatment plan. We will explain the costs and will keep you informed should there be any changes to the proposed treatment.
Our team of staff is happy to offer assistance to patients whenever necessary. The waiting areas are on the ground floor, where there is also access to a treatment room if patients find it difficult to use stairs. Please contact reception for further details.
Health and Safety Precautions
Cross infection standards in this practice are exceptionally high, and every necessary precaution is taken to safeguard both patients and staff. Disposable items are used wherever possible, and all dental instruments are sterilised in our Central Sterilising Room under HTM01-05 regulations.
All staff have undergone CRB checks at the enhanced level.
We take patient confidentiality extremely seriously and all personal information is dealt with in accordance with our Practice Confidentiality Policy.
Cancelling or failing appointments
If you must cancel your appointment, please try to give at least 24 hours notice. If you fail to attend your appointment and do not contact the practice immediately, we may be unable to offer you further dental care at this practice.
Payment for Services
Payment for dental services is due on the day of treatment. Where there is substantial cost to the practice, payment in full may be requested when treatment commences. The preferred method of payment is by cash or credit card and we are pleased to accept all major credit and debit cards.
We are unable to offer further appointments unless previous appointments have been paid in full. The practice reserves the right to request a deposit or payment in advance. Patients are informed of charges by practice staff and are provided with written estimates.
We recognise that regular feedback helps us improve our services. If you have any comments or complaints about the care or service you receive, we operate a Code of Conduct for Patient Complaints in accordance with regulations. We hope that any queries or problems can be quickly resolved, and helpful suggestions will incorporated into our practice policies and procedures. Please speak to our practice manager Alison Conroy, if you wish to register a comment or complaint.
Violent or Aggressive Patients
We operate a zero tolerance policy towards violent, aggressive or abusive patients. Such patients will be refused treatment and reported to the appropriate authorities.
There are several one hour parking spaces available opposite the practice, and parking permits are available for private patients.
If you have a dental emergency during practice hours please telephone the practice, and we will make every effort to see you as soon as possible. The earlier you phone, the more likely it is that we will be able to see you on that day.
Out of Hours Emergencies
Please call the practice on 01603 624004 to listen to our current emergency arrangements.
Primary Care Dental Services
are provided by: Norfolk PCT, Lakeside 400, Old Chapel Way, Broadland Business Park, Thorpe St. Andrew, Norwich NR7 0WG
Tel. 01603 257000
Any further questions?
Call us on +44 1603 624004 or contact us directly using the contact form.